Missing calls or texts can be frustrating, especially in today’s connected world. Safaricom offers call and SMS forwarding services that ensure you never miss important communication. These telecommunication features are simple to use and essential for effective call management. This guide will show you how to use Safaricom’s forwarding services step-by-step.
Whether you’re managing a business or traveling abroad, call forwarding keeps you connected. You can redirect incoming calls and messages to a different number, ensuring seamless and consistent communication.
What is Call Forwarding?
Call forwarding, also called call diversion, allows you to send incoming calls to another number. This feature is useful when you cannot answer calls on your primary phone line. It ensures callers reach you at your destination number, even when you’re unavailable.
Safaricom’s telecommunication features include several types of call rerouting options. You can forward calls when busy, unreachable, unanswered, or all the time. This level of communication management makes it easier to stay connected.
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Why is Call Forwarding Useful?
The ability to redirect incoming calls ensures you never miss an important call. For example, if your phone is off or out of network coverage, calls can be forwarded automatically. This makes call forwarding ideal for both personal and professional needs.
For USA-based users with Kenyan contacts, Safaricom’s services allow smooth mobile communication. Whether you’re on a trip, in a meeting, or experiencing network troubleshooting, forwarding services help maintain vital connections.
Steps to Set Up Call Forwarding on Safaricom
You can activate Safaricom’s call forwarding with specific activation codes. Below is a table summarizing the different types of call forwarding options and their scenarios:
| Type of Call Forwarding | Activation Code | Scenario | Example Code |
| Forward All Calls | 21[destination number]#* | Redirect all calls | **21*0722000000# |
| Forward When Unreachable | 62[destination number]#* | Forward calls when out of coverage | **62*0722000000# |
| Forward When Busy | 67[destination number]#* | Forward calls when on another call | **67*0722000000# |
| Forward When Not Answered | 61[destination number]#* | Forward calls after a few rings | **61*0722000000# |
Using these codes, you can configure call forwarding in seconds. Ensure the destination number is correct to avoid missed calls.
Forward All Calls
To forward all calls, dial 21[destination number]#**. This will send every call to another number. For instance, dialing **210722000000#** redirects all your calls to 0722000000. To confirm this setup, dial *#21#.
Forward Calls When Unreachable
This option sends calls to another number when your phone is out of network coverage. Dial *62[destination number]#**, and all calls will go to your chosen number if your phone is off or unreachable. To verify, dial *#62#.
Forward Calls When Busy
When you’re on another call, you can use call diversion to avoid missed connections. Dial 67[destination number]#* to redirect calls during busy times. Check the activation by dialing *#67#.
Forward Calls When Not Answered
If you miss calls after a few rings, you can forward them to a different number. Use the code *61[destination number]#**. Confirm it’s active by dialing *#61#. This ensures unanswered calls are handled efficiently.
How to Forward SMS Messages on Safaricom
Safaricom also provides SMS forwarding for enhanced communication management. Dial 21[destination number]16# to redirect all text messages to a chosen number. This is ideal for users managing multiple devices or numbers.
For instance, if you want all SMS to go to 0722000000, dial 21072200000016#. This ensures you stay updated on all messages, even when switching phones.
Stopping Call and SMS Forwarding
To stop all forwarding, Safaricom has made it simple. Dial ##002#, and your phone will return to normal settings. This is like resetting network configurations to their default state.
Stopping forwarding is useful when you want full control of your calls and messages again. Always confirm forwarding has been canceled by testing your phone.
Blocking Unwanted Calls on Safaricom
If you receive spam calls, you can use forwarding services to block them. Safaricom allows you to divert these unwanted callers to a designated number. Dial 21*0722199199#, and all unwanted calls will go to this number.
This works like a virtual firewall, ensuring your main line is free from disturbances. It’s a powerful feature for managing your mobile communication effectively.
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FAQs
Can I forward calls internationally with Safaricom?
Yes, you can forward calls to any destination number, including international lines.
Are there extra charges for forwarding?
Standard charges apply based on the forwarded call’s destination and duration.
What happens if the destination number is unavailable?
The call will either ring back to your primary line or fail, depending on settings.
Can forwarding work while roaming?
Yes, as long as you have an active Safaricom line and roaming enabled.
Conclusion
Safaricom’s call forwarding and SMS forwarding features are essential for smooth telecommunications. They ensure consistent communication regardless of your location or device. Whether forwarding calls when unreachable or setting up forwarding for unanswered calls, these tools are easy to use.
For anyone managing both personal and professional contacts, call rerouting makes life easier. Follow the steps in this guide to activate forwarding, stay connected, and enjoy seamless communication management with Safaricom.
