In Kenya, Internet Service Providers (ISPs) are companies that offer internet connections to people and businesses. These providers help connect users to the internet through various technologies, such as fiber optic, mobile data, and satellite connections. Choosing the right ISP can impact your speed, coverage, and cost.
Are you looking for a fast and reliable internet in Kenya? With so many ISPs to choose from, finding the best one can feel overwhelming. But don’t worry this guide will help you discover the top choices for 2024.
The 10 best internet service providers in Kenya for 2024 offer a variety of plans to fit different needs. Whether you’re looking for affordable internet, high-speed fiber, or mobile data plans, there’s something for everyone. These ISPs will keep you connected for work, entertainment, or staying in touch with loved ones.
1. Safaricom
Safaricom is one of the largest and most trusted ISPs in Kenya. It offers fast 4G LTE and 5G network options, making it an excellent choice for those in urban areas. Safaricom‘s coverage extends across the country, offering both mobile internet plans and fixed broadband services.
The provider’s internet is reliable, with high-speed connections for tasks like HD streaming, online gaming, and video conferencing. Safaricom is also known for good customer service and a wide variety of data plans. However, its pricing may be higher compared to other options, especially for those using bandwidth-intensive tasks.
Network coverage is strong in urban areas, but can be inconsistent in more remote regions. In 2024, Safaricom introduced new internet packages. These plans now offer more flexibility, with both unlimited internet options and speed upgrades for heavy users. If you’re looking for a reliable ISP in Kenya, Safaricom is a top choice.
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2. Starlink
Starlink, owned by SpaceX, is revolutionizing internet access in Kenya. The service uses a LEO satellite network to offer high-speed internet anywhere in the country. Whether you live in a city or a remote village, Starlink ensures reliable internet.
One of the standout features of Starlink is its ability to provide internet in rural areas. Unlike traditional providers, Starlink offers a shared connection that can handle video conferencing and HD streaming with low latency. However, the installation fees can be higher compared to other providers, and network outages can occur due to weather conditions.
Starlink‘s pricing for 2024 remains competitive, offering flexible data plans with no data cap. It’s a great option for those living in remote regions who need high-speed internet.
3. Airtel Kenya
Airtel Kenya is known for offering affordable internet in both urban and rural areas. It provides reliable 4G LTE network services with mobile internet plans and home broadband solutions. Airtel is great for small businesses and households that want access to cost-effective plans.
The service is widely available, and its customer service is generally good. However, speeds can fluctuate in remote regions, and its network coverage is not as consistent as other providers. Despite this, Airtel offers great value, with internet packages designed to fit various budgets. The Fair Usage Policy (FUP) helps avoid overage charges, especially for unlimited internet plans.
In 2024, Airtel remains an affordable choice for those looking for mobile internet or broadband in Kenya.
4. Zuku
Zuku is one of the best ISPs for fiber optic connections in Kenya. Offering both fiber broadband and cable connections, Zuku provides fast, reliable internet for households and businesses. Its internet packages are flexible, with various speeds available to match your needs.
The Zuku internet service is perfect for streaming quality and online gaming. In areas where fiber broadband is available, Zuku provides an excellent connection with consistent speeds. However, it is not available in remote regions, and network outages can sometimes affect users. Pricing for Zuku internet varies based on location and speed, but it is often considered affordable internet.
In 2024, Zuku continues to be a leading ISP in Kenya, especially for household internet solutions.
5. JTL Faiba
JTL Faiba offers some of the best fiber broadband services in Kenya. Known for its high-speed connections, it is a favorite among internet users who require fast download and upload speeds for tasks like video conferencing and HD streaming.
The Faiba internet is designed to meet the needs of both home users and businesses. One of the standout features is unlimited internet plans, allowing users to enjoy seamless online experiences. However, JTL Faiba’s pricing can be a bit higher than other providers, and its availability is limited to urban areas.
For 2024, JTL Faiba remains a top choice for those seeking reliable fiber internet and affordable internet packages.
6. Telkom Kenya
Telkom Kenya is a well-known ISP in the country, offering both mobile internet plans and fiber optic connections. The company has been working hard to expand its network coverage to more areas, ensuring better service for users in urban and rural areas alike.
One of Telkom Kenya‘s strengths is its competitive pricing plans, which include mobile internet as well as home broadband solutions. The 4G LTE network offers good speeds for streaming quality and remote work. However, Telkom Kenya can face issues with network latency and occasional internet disruptions in some regions.
For 2024, Telkom Kenya is a solid choice for those looking for affordable internet without sacrificing quality.
7. Poa! Internet
Poa! Internet is a smaller ISP in Kenya, but it stands out for its focus on rural connectivity. It aims to offer affordable internet to areas that are often neglected by bigger providers. Through shared connections, Poa! Internet helps improve internet access in remote regions.
The service is highly cost-effective, and its data plans cater to those with modest internet needs. While it may not offer the same speeds as other major providers, Poa! Internet is an excellent choice for low-cost internet. However, users should be aware of potential network outages and speed limitations during peak times.
In 2024, Poa! Internet continues to be a great option for those in need of affordable internet in Kenya’s underserved regions.
8. Liquid Home
Liquid Home is an emerging ISP offering high-speed internet across Kenya. Known for its fiber optic connections, Liquid Home delivers fast speeds for both businesses and households. Its internet packages are perfect for bandwidth-intensive tasks, such as online gaming or 4K streaming.
One of the key advantages of Liquid Home is its reliable network coverage. The provider also offers affordable internet and customer service. However, Liquid Home’s availability is still limited in some remote regions, and network outages can occasionally disrupt service.
In 2024, Liquid Home remains a great choice for those seeking high-speed internet and fiber broadband solutions.
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9. CheetahNet Solutions
CheetahNet Solutions is a niche provider, catering mainly to businesses and larger organizations. They offer a range of high-speed internet options, including both fiber and satellite connections. CheetahNet Solutions is ideal for content creators and companies that require stable, high-quality internet connections.
The provider’s dedicated connection service ensures minimal network latency and uninterrupted service, which is ideal for video conferencing or 4K streaming. However, their pricing is on the higher side, and their service is not as widely available in rural areas.
For 2024, CheetahNet Solutions is a premium option for businesses needing robust internet connectivity.
10. SurfNet Solutions
SurfNet Solutions offers affordable internet solutions that focus on both home and business users. They provide high-speed fiber connections, as well as mobile internet plans, making them a versatile choice. With a reputation for network reliability, SurfNet Solutions ensures a consistent connection for everyday needs, such as video conferencing and HD streaming.
While SurfNet is great for urban areas, network coverage in rural areas is limited. Despite this, the company offers competitive pricing and excellent customer service. Their data plans cater to those who need unlimited internet and speed upgrades.
In 2024, SurfNet Solutions continues to offer strong internet solutions for household internet users.
Comparison Table: Top ISPs in Kenya 2024
| ISP | Coverage Area | Speed Options | Pricing | Pros | Cons |
| Safaricom | Nationwide | 4G, 5G | High | Wide coverage, fast speeds | Expensive for heavy use |
| Starlink | Nationwide | Satellite (LEO) | High | Remote areas, high-speed | High setup cost |
| Airtel Kenya | Nationwide | 4G LTE | Low-Medium | Affordable, good coverage | Slower in remote areas |
| Zuku | Urban areas | Fiber, Cable | Medium | Fast speeds, reliable | Limited rural coverage |
| JTL Faiba | Urban areas | Fiber | Medium-High | Unlimited plans, fast speeds | Expensive, urban-only |
| Telkom Kenya | Nationwide | 4G LTE, Fiber | Low-Medium | Affordable, competitive | Network latency |
| Poa! Internet | Rural areas | Shared connections | Low | Affordable, rural coverage | Slower speeds |
| Liquid Home | Urban areas | Fiber | Medium | High-speed, reliable | Limited rural coverage |
| CheetahNet | Urban areas, Business | Fiber, Satellite | High | Dedicated, reliable | Expensive |
| SurfNet | Urban areas | Fiber | Medium | Affordable, reliable | Limited rural coverage |
Conclusion
Choosing the right ISP in Kenya depends on your needs and location. For high-speed internet, Safaricom and Starlink lead the pack. If you’re looking for affordable internet in urban areas, Airtel and Zuku provide great options. For rural connectivity, Poa! Internet is a solid choice. Always consider factors like network coverage, pricing plans, and customer service before making your decision.
